Speed-to-Lead Report Card
Lead Response Audit
Summit Plumbing & Drain
summitplumbingdrain.com
full audit
July 8, 2026
You advertise 24/7 service, but the after-hours lead went unanswered.
Graded on responses within 7 days of a new lead
C
70
/
100
Overall Grade
Channel scorecard
7 dimensions scored 0 to 100
Email response
fastest email human reply: 4 min
A+
100
Phone call-back
fastest call human reply: 12 min
A
90
Text / SMS reply
fastest sms human reply: 20 min
B
80
After-hours coverage
advertises after-hours availability but never responded
F
0
Weekend coverage
advertises weekend availability but never responded
F
0
Follow-up persistence
5 human follow-up(s)
A
88
Channels used
responded on 3 channel(s): email, call, sms
A+
100
When the lead was dropped
First response time by daypart
Weekday AM
4
min
Fast reply
Weekday lunch
15
min
Fast reply
Weekday PM
30
min
Slowing
After hours
No reply
Missed
Weekend
No reply
Missed
Answered fast
Slow but answered
No response inside 7 days
Your fastest path to an A+
2 gaps to close
1
Close your after-hours coverage
GRADE F
56% of service leads arrive after hours; a same-night reply hits 85% contact vs 35% next morning. This is exactly the window CallSetter covers 24/7.
CallSetter answers every after-hours call in seconds
2
Close your weekend coverage
GRADE F
Weekend leads are ~20% less likely to be contacted — a 24/7 AI receptionist closes that gap.
CallSetter works weekends with no extra staff
Every gap above is a lead going cold. CallSetter answers, texts, and follows up the instant a lead comes in, day or night.
See how CallSetter answers every lead in seconds
Methodology grounded in
HBR (n=2,241)
,
MIT/InsideSales
, and
Drift
lead-response research.
Your lead-capture setup
What we found on your site
Contact form
Yes, native
Form fields
4
CAPTCHA
recaptcha
Live chat
None
Click-to-call
Yes
Online booking
Yes
Mobile-ready
Yes
HTTPS
Yes